FAQ’s

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Some of our frequently asked questions

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Frequently Asked Questions (FAQs)

Have Questions? Don’t worry, We got you covered with answers,

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[accordion-item title=”How do I make a purchase?”]

Shopping at Zani n Zaru is easy: Browse the website to find what you like. Once you have found an item, choose your pick size etc. and click on the ‘ADD TO CART’ button on the product page. Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page. You may add or remove any items before checking out. Click on ‘PROCEED TO PURCHASE’ to complete your order.

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[accordion-item title=”Are the colors of items shown on the website accurate?”]

Our team at Zani n Zaru has made every possible effort to display the colors of the items as accurately as possible. However, there may appear some difference between the actual color and what you see on your screen. We cannot guarantee that display color on the screen will be completely accurate as computer monitors and screens of electronic devices vary.

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[accordion-item title=”Do I need to set up an account to place an order?”]

No, you can shop at Zani n Zaru without creating an account.
However, if you register with us, you will enjoy the following benefits:

Track your order
Review your account history
Save your details so you may not have to enter Spectrum again next time
Manage your account details, address book and email preferences
Add sold out items you like to your Wishlist

To set up an account, simply click ‘Register’ and enter your details.

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[accordion-item title=”Which countries does Zani n Zaru ship to?”]

We offer worldwide shipping, other than mainly focusing on Pakistan.

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[accordion-item title=”Do you offer same day delivery?”]

Currently, we do not offer same day delivery, as it depends on your geolocation and area.

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[accordion-item title=”How can I track my order?”]

As soon as your order is placed, you will receive a unique order number. This is what will help you track your order(s). At any point, you may use that number to find out about the order with our customer care and check out the status of your order.

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[accordion-item title=”How can I choose the currency I pay in?”]

The base currency that we use on our website are PKR; however you have an option of switching the currency to USD, British Pound, Sterling, Canadian Dollar and Euro, etc after discussing your order.

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[accordion-item title=”Can I change or cancel my order once it has been placed?”]

Within 24 hours of placing an order, you have a right to ask our customer services to cancel an item, change the size or edit your billing and shipping details. We’ll be unable to combine orders or add pieces to an existing order after 24 hours. If you want to make any amendments after 24 hours, please email or call our customer care for assistance. Please note that, orders cannot be cancelled after the duration of 24 hours.

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Still if you got any further query, you can simply reach us on social media or contact our customer support straightaway.

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